Privacy Policy

Effective Date: January 25th, 2025

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Boteno ("we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and shop at https://boteno.co ("Site"). By using our Site, you agree to the practices described in this policy.

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1. Information We Collect

We collect two types of information:

• Personal Information: When you make a purchase we collect personal details such as:

  • Name

  • Email Address

  • Mailing Address

  • Phone Number

  • Order History

• Non-Personal Information: We may also collect non-identifiable information such as:

  • Browsing behaviour (e.g., pages visited, time spent on the site)

  • Device information (e.g., IP address, browser type)

  • Cookies (for enhancing user experience)

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2. How We Use Your Information

We use the information we collect in the following ways:

• Processing Orders: To complete your transactions, process payments, and deliver your products.

• Communication: To send order updates, shipping notifications, and customer support communications.

• Improving Our Services: To personalise your shopping experience and improve the functionality of our Site.

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3. How We Protect Your Information

We use reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no data transmission over the Internet or method of electronic storage is 100% secure, so while we strive to protect your personal information, we cannot guarantee its absolute security.

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4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties for the following purposes:

• Service Providers: For processing payments, fulfilling orders, and managing customer support.

• Legal Requirements: We may disclose information if required by law or if we believe it is necessary to comply with legal processes or to protect our rights or the safety of others.

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5. Cookies

Our Site uses cookies to improve user experience. Cookies are small text files stored on your device that help us analyse web traffic, remember your preferences, and enhance the performance of our website. You can choose to disable cookies through your browser settings, but this may affect the functionality of the Site.Please see below for examples of the data we collect from you:​