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Terms of Service

Effective Date: January 25th, 2025

 

1. Acceptance of Terms

By accessing and using Boteno's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and any other policies we may post on our site. If you do not agree to these terms, please refrain from using our website.

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2. Eligibility

To make a purchase or use certain services on our website, you must:

  • Be at least 18 years old, or

  • Have the consent of a parent or legal guardian if under 18. By placing an order or using our services, you confirm that you meet these eligibility requirements.

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3. Products and Availability

We make every effort to ensure that the products listed on our website are accurate in terms of descriptions, prices, and availability. However, we cannot guarantee that all products will always be available or that the information is 100% accurate. Boteno reserves the right to correct any errors and to change product availability at any time without prior notice.

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4. Pricing and Payments

Prices for products on our website are listed in GBP (British Pounds), and are subject to change without notice. All payments for products must be made through the payment methods we accept. By providing payment information, you authorise us to charge you for the total purchase price of your order, including taxes and shipping costs.

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5. Shipping

We offer shipping within the United Kingdom. Delivery times and shipping fees are provided during checkout and are subject to change. Boteno is not responsible for any delays caused by shipping carriers or issues with the delivery address provided. It is the customer’s responsibility to ensure the accuracy of shipping information. For more information check our Shipping Policy.

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6. Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order. Items must be returned in their original condition and packaging. Certain products may not be eligible for return due to hygiene and safety reasons. For more information check our Returns and Refund Policy.

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7. Product Usage

You agree to use all products purchased from Boteno only for their intended purposes and according to the manufacturer's instructions. Boteno is not responsible for any adverse reactions, damage, or harm caused by improper use or allergic reactions to the products sold.

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8. Prohibited Conduct

When using our website, you agree not to:

  • Violate any applicable laws or regulations.

  • Engage in fraudulent or deceptive activities.

  • Attempt to interfere with the website’s operation or security.

  • Post any harmful, offensive, or inappropriate content.

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9. Limitation of Liability

To the maximum extent permitted by law, Boteno is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the website or the products purchased. Our total liability is limited to the amount you paid for the product or service in question.

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10. Indemnification

You agree to indemnify and hold harmless Boteno, its employees, affiliates, and partners from any claims, losses, liabilities, and expenses (including legal fees) arising from your violation of these Terms of Service or any applicable laws.

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11. Modifications to Terms

Boteno reserves the right to modify these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review these terms periodically for any updates. Your continued use of the website after any changes constitutes your acceptance of the new Terms.

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12. Privacy

By using the website, you consent to the practices outlined in the Privacy Policy.​

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