Returns & Refunds

Effective Date: January 25th, 2025

 

If for any reason you're not happy, we offer easy returns for unused items in their original condition. Please read the following guidelines below to ensure a smooth return process.

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Return Eligibility:

• You can return items within 28 days of receiving your order.

• All returned items must be unused and in their original packaging.

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Non-returnable Items:​

• Sealed products that have been opened cannot be refunded (unless it has been sent like this).

• Additionally, expired products cannot be refunded.

• If you need an invoice from our supplier or a letter of authorisation to show we can distribute brands and we can’t provide them.

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Refund Process:

• Once we receive your returned item, we will inspect it to ensure it meets our return criteria.

• If the return is in accepted, we will process your refund to the original payment method.

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Shipping Information:​

• If you no longer need a product and wish to return it, shipping costs will be deducted from the total refund amount, unless there is a defect or the product was sent incorrectly.

• Return shipping costs and arrangements will be the responsibility of the customer unless there is a defect in the order.

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Return Activity Monitoring:

• We monitor return activity for abuse and reserve the right to deny returns if we believe there has been misuse of our return policy (such as excessive returns or fraud).​

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Important Note:

• We reserve the right to update this policy at any time without prior notice. Please regularly check back for any changes.